Content moderation is a long-standing challenge for big tech companies. Many of the issues surrounding content moderation have been reported on extensively by The Verge, and they’re now the focus of UCLA professor Sarah T. Roberts’ new book Behind the Screen: Content Moderation in the Shadows of Social Media.
So one of the things that I’ve been seeing as a trend more recently is the fact that there are entirely new pockets of what I consider to be commercial content moderation work that have opened up that may go by another name. And now what we see is a bunch of humans whose full-time job is, rather than to deal with live content on a system, is to train datasets for machine learning tools so that their decisions on a particular piece of content or a set of prescreened images are then captured and put back into a computational system with the hope of using that to replicate. And then, ultimately, replace the humans. — Zachary Mack/@verge