New York (The Verge) — Samsung is canceling Galaxy Fold preorders so it can “rethink the entire customer experience” theverge.com/2019/9/5/20851….
Samsung may have finally fixed the Galaxy Fold and confirmed new release dates for the foldable phone, but anyone who preordered the phone earlier this year might still be out of luck: Samsung is emailing customers to cancel preorders while it “rethink[s] the entire customer experience” surrounding the sale of the phone.
Samsung is emailing customers to cancel all preorders while it “rethink[s] the entire customer experience” surrounding the sale of the phone, as seen in a tweets from YouTuber M. Brandon Lee and others.
A Samsung representative confirmed that the company is canceling all extant Galaxy Fold preorders placed online through Samsung. It’s a strange move, given that Samsung is so close to releasing the fixed phone. As a consolation prize, Samsung is offering customers a $250 credit for the Samsung store, but it’s likely a disappointment for anyone who had been holding out for the actual foldable phone. — Chaim Gartenberg/@verge