Uber will start audio-recording rides as a safety measure theverge.com/2019/11/20/209….
Uber will launch a feature to audio record rides. The recordings will be encrypted and riders and passengers won’t be able to listen to them. Riders can choose to submit them to customer support in the case of a safety issue. This feature will roll out to Latin American cities first and later to the United States.
Drivers can set up the feature to automatically record all rides, while passengers will have to activate the feature through the app’s Safety Toolkit before getting into a car; it’s not clear whether they’ll have to enable the feature before each and every ride. Either way, riders and passengers won’t be notified when recording starts — Uber says they’ll get a general warning when the feature becomes available, as well as prompts asking them to grant the app microphone access.
Riders can choose to submit the recording to Uber’s customer support team when they report a safety issue. The recordings are saved in case a user decides to report the incident later. — Aliya Chaudhry/@verge