Service BC Goes Digital With Video Identity Verification

People should have fast, easy and safe access to government services. You no longer have to visit a Service BC centre in person to verify your identity. You can set up your BC Services Card using video on your phone or tablet instead.
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British Columbians now have more virtual options to set up their mobile BC Services Card.

These options make it easier to access online government services during the COVID-19 pandemic and in the future.

“We’re using innovation, technology and mobile options to improve the way we deliver services and programs to British Columbians,” said Anne Kang, Minister of Citizens’ Services. “Our new Send Video feature within the mobile BC Services Card gives people the choices and tools they need to connect with government supports and services quickly, safely and securely.”

During the COVID-19 pandemic, more and more people need online and telephone access to crucial government services. This is resulting in high call volumes to Service BC and an increased demand for alternative ways to verify a person’s identity in order to activate a mobile BC Services Card. To address this demand, the Province has launched Send Video, a remote identity-verification option for British Columbians.

People can use Send Video within the BC Services Card app from their iPhone, iPad, Android phone or tablet to send Service BC a photo and a short video of themselves at any time, day or night. A Service BC representative reviews and verifies the person’s identity and activates their mobile BC Services Card for online use within just a few hours. This service eliminates the need to visit a Service BC Centre for in-person identity verification. 

Seventeen government services are available online with plans underway to bring more on board. British Columbians, including health professionals, businesses, government employees and students can use their BC Services Card to access these services.

Source: BCGovNews, post


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